Privacy Policy

This Privacy Notice for GainIQ LLC ("we," "us," or "our") describes how and why we might access, collect, store, use, and/or share ("process") your personal information when you use our services ("Services"), including when you:

• Visit our website at www.gainiq.ai, or any website of ours that links to this Privacy Notice
• Download and use our mobile application (GainIQ), or any other application of ours that links to this Privacy Notice
• Use GainIQ. GainIQ is an AI revenue operations agent for content creators, turning fragmented creator data into predictable revenue across multiple social media platforms.
• Engage with us in other related ways, including any marketing or events

Questions or concerns? Reading this Privacy Notice will help you understand your privacy rights and choices. We are responsible for making decisions about how your personal information is processed. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at privacy@gainiq.ai.

Summary of Key Points

What personal information do we process? When you visit, use, or navigate our Services, we may process personal information depending on how you interact with us and the Services, the choices you make, and the products and features you use. See personal information you disclose to us.

Do we process any sensitive personal information? We do not process sensitive personal information.

Do we collect any information from third parties? We do not collect any information from third parties.

How do we process your information? We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent. See how we process your information.

In what situations and with which parties do we share personal information? We may share information in specific situations and with specific third parties. See when and with whom we share your personal information.

How do we keep your information safe? We have adequate organizational and technical processes and procedures in place to protect your personal information. However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure. See how we keep your information safe.

What are your rights? Depending on where you are located geographically, applicable privacy law may mean you have certain rights regarding your personal information. See your privacy rights.

How do you exercise your rights? The easiest way to exercise your rights is by submitting a data subject access request, or by contacting us. We will consider and act upon any request in accordance with applicable data protection laws.

1. What information do we collect?

Personal information you disclose to us

We collect personal information that you voluntarily provide to us when you register on the Services, express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services, or otherwise when you contact us.

Personal Information Provided by You. The personal information we collect may include: names, email addresses, usernames, passwords, contact preferences, billing addresses, and debit/credit card numbers.

Sensitive Information. We do not process sensitive information.

Payment Data. We may collect data necessary to process your payment if you choose to make purchases, such as your payment instrument number and the associated security code. All payment data is handled and stored by Stripe. You may find their privacy notice at stripe.com/privacy.

Application Data. If you use our application(s), we may also collect the following if you choose to provide us with access or permission: Push Notifications — we may request to send you push notifications regarding your account or certain features of the application(s). If you wish to opt out, you may turn them off in your device's settings.

All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information.

Information automatically collected

We automatically collect certain information when you visit, use, or navigate the Services. This information does not reveal your specific identity but may include device and usage data, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, and information about how and when you use our Services. This information is primarily needed to maintain the security and operation of our Services, and for internal analytics and reporting.

The information we collect includes:

• Log and Usage Data. Service-related, diagnostic, usage, and performance information our servers automatically collect when you access or use our Services, recorded in log files — including your IP address, device information, browser type and settings, activity in the Services, and device event information (such as system activity and error reports).
• Location Data. We collect location data such as information about your device's location, which can be precise or imprecise. You can opt out by refusing access to this information or disabling your Location setting on your device — though certain aspects of the Services may become unavailable.

Google API

Our use of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.

2. How do we process your information?

We process your personal information for a variety of reasons, depending on how you interact with our Services, including:

• To facilitate account creation and authentication and otherwise manage user accounts.
• To deliver and facilitate delivery of services to the user.
• To respond to user inquiries/offer support to users.
• To fulfill and manage your orders, payments, returns, and exchanges made through the Services.
• To enable user-to-user communications, if you choose to use any offerings that allow communication with another user.
• To save or protect an individual's vital interest, such as to prevent harm.

3. What legal bases do we rely on to process your information?

If you are located in the EU or UK, this section applies to you. The GDPR and UK GDPR require us to explain the valid legal bases we rely on, which may include:

• Consent — where you have given us permission for a specific purpose. You can withdraw your consent at any time (see withdrawing your consent).
• Performance of a Contract — where processing is necessary to fulfill our contractual obligations to you.
• Legal Obligations — where necessary for compliance with our legal obligations, such as cooperating with law enforcement or regulators, or exercising or defending legal rights.
• Vital Interests — where necessary to protect your vital interests or those of a third party, such as situations involving potential threats to safety.

If you are located in Canada, this section applies to you. We may process your information with your express or implied consent, which you may withdraw at any time. In some limited cases we may process information without consent where permitted by applicable law — for example, for investigations and fraud prevention, certain business transactions, or where the information is publicly available.

4. When and with whom do we share your personal information?

We may need to share your personal information in the following situations:

• Business Transfers. We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

5. Do we use cookies and other tracking technologies?

We may use cookies and similar tracking technologies (like web beacons and pixels) to gather information when you interact with our Services. Some online tracking technologies help us maintain the security of our Services and your account, prevent crashes, fix bugs, save your preferences, and assist with basic site functions.

We also permit third parties and service providers to use online tracking technologies on our Services for analytics and advertising, including to help manage and display advertisements tailored to your interests. To the extent these technologies are deemed a "sale"/"sharing" under applicable US state laws, you can opt out as described under Do United States Residents Have Specific Privacy Rights? below.

Google Analytics

We may share your information with Google Analytics to track and analyze use of the Services. To opt out of being tracked by Google Analytics, visit tools.google.com/dlpage/gaoptout. You can opt out of Google Analytics Advertising Features through Ads Settings. For more on Google's privacy practices, see the Google Privacy & Terms page.

6. Do we offer artificial intelligence-based products?

As part of our Services, we offer products, features, or tools powered by artificial intelligence, machine learning, or similar technologies (collectively, "AI Products"). These tools are designed to enhance your experience and provide innovative solutions.

Use of AI Technologies

We provide the AI Products through third-party service providers ("AI Service Providers"), including OpenAI, Google Cloud AI, Anthropic, and Amazon Web Services (AWS) AI. Your input, output, and personal information will be shared with and processed by these AI Service Providers to enable your use of our AI Products. You must not use the AI Products in any way that violates the terms or policies of any AI Service Provider.

Our AI Products

Our AI Products are designed for functions including: AI applications, AI insights, AI predictive analytics, image analysis, video analysis, video generation, text analysis, AI translation, AI automation, and image generation.

How We Process Your Data Using AI

All personal information processed using our AI Products is handled in line with our Privacy Notice and our agreements with third parties, ensuring high security and safeguarding your personal information throughout the process.

7. Is your information transferred internationally?

Our servers are located in the United States. Regardless of your location, please be aware that your information may be transferred to, stored by, and processed by us in our facilities and in the facilities of the third parties with whom we may share your personal information (see When And With Whom Do We Share Your Personal Information? above), including facilities in the United States and other countries.

If you are located in the European Economic Area (EEA), United Kingdom (UK), or Switzerland, these countries may not necessarily have data protection laws as comprehensive as those in your country. However, we take all necessary measures to protect your personal information in accordance with this Privacy Notice and applicable law, including using the European Commission's Standard Contractual Clauses for transfers of personal information between our group companies and between us and our third-party providers. Our Standard Contractual Clauses can be provided upon request.

8. How long do we keep your information?

We will only keep your personal information for as long as necessary for the purposes set out in this Privacy Notice, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements). No purpose in this notice will require us to keep your personal information longer than the period of time in which users have an account with us.

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it, or, if this is not possible, securely store it and isolate it from further processing until deletion is possible.

9. How do we keep your information safe?

We have implemented appropriate and reasonable technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that unauthorized third parties will not be able to defeat our security. You should only access the Services within a secure environment.

10. Do we collect information from minors?

We do not knowingly collect, solicit data from, or market to children under 18 years of age, nor do we knowingly sell such personal information. By using the Services, you represent that you are at least 18, or that you are the parent or guardian of such a minor and consent to that minor's use of the Services. If we learn that personal information from users under 18 has been collected, we will deactivate the account and take reasonable measures to promptly delete such data. If you become aware of any data we may have collected from children under 18, please contact us at privacy@gainiq.ai.

11. What are your privacy rights?

In some regions (like the EEA, UK, Switzerland, and Canada) you have certain rights under applicable data protection laws, which may include the right to: (i) request access to and a copy of your personal information; (ii) request rectification or erasure; (iii) restrict the processing of your personal information; (iv) data portability, if applicable; and (v) not be subject to automated decision-making. If a decision that produces legal or similarly significant effects is made solely by automated means, we will inform you, explain the main factors, and offer a way to request human review. You can make such a request by contacting us using the details in How Can You Contact Us About This Notice? below.

If you are located in the EEA or UK and believe we are unlawfully processing your personal information, you have the right to complain to your Member State data protection authority or the UK data protection authority (ICO). If you are located in Switzerland, you may contact the Federal Data Protection and Information Commissioner.

Withdrawing your consent. If we are relying on your consent to process your personal information, you have the right to withdraw your consent at any time by contacting us using the details in How Can You Contact Us About This Notice? below. This will not affect the lawfulness of processing before its withdrawal.

Opting out of marketing and promotional communications. You can unsubscribe at any time by clicking the unsubscribe link in emails we send, managing marketing communications in the application, or contacting us using the details below. You will then be removed from the marketing lists — however we may still send service-related messages necessary for the administration and use of your account.

Account Information

If you would at any time like to review or change the information in your account, or terminate your account, you can log in to your account settings and update your account. Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, we may retain some information in our files to prevent fraud, troubleshoot problems, assist with investigations, enforce our legal terms, and/or comply with applicable legal requirements.

12. Controls for Do-Not-Track features

Most web browsers and some mobile operating systems include a Do-Not-Track ("DNT") feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. At this stage, no uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this Privacy Notice.

13. Do United States residents have specific privacy rights?

Depending on your state of residence, you may have rights such as the right to confirm whether we process your personal information, access it, correct inaccuracies, request deletion, obtain a copy of it, and opt out of targeted advertising, the sale of personal information, or profiling in furtherance of decisions that produce legal or similarly significant effects. To exercise any of these rights, please submit a data subject access request or contact us using the details in Section 16. We will respond to requests in accordance with applicable law, and you will not receive discriminatory treatment for exercising your rights.

14. Do other regions have specific privacy rights?

Depending on where you are located, you may have additional privacy rights beyond those described above under local data protection law. We will honor applicable rights requests to the extent required by the law of your jurisdiction; contact us using the details in Section 16 to make a request, and we will respond in accordance with applicable law.

15. Do we make updates to this notice?

We may update this Privacy Notice from time to time. The updated version will be indicated by an updated "Last updated" date, and the updated version will be effective as soon as it is accessible. If we make material changes, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this Privacy Notice frequently to be informed of how we are protecting your information.

16. How can you contact us about this notice?

If you have questions or comments about this notice, you may contact us by email at privacy@gainiq.ai.

17. How can you review, update, or delete the data we collect from you?

Based on the applicable laws of your country or state of residence, you may have the right to request access to the personal information we collect from you, change that information, or delete it. To request to review, update, or delete your personal information, please submit a data subject access request.